The 24/7 AI advisor your borrowers already prefer
Harvey answers mortgage questions in 50+ languages by chat, voice, or SMS. Captures documents through conversation. Books appointments on your calendar. Routes to humans only when needed.
One AI that does the work of a full intake team
Multilingual chat
Web, mobile, WhatsApp, SMS. Responds in the borrower's language. Switches mid-conversation if needed.
Voice calls
Inbound + outbound voice with natural pacing, accents, and on-hold music. Books appointments on agent calendars.
Doc capture
Borrower drops a photo of a paystub. Harvey extracts, classifies, asks follow-ups, files to deal.
Booking
Live calendar integration with round-robin team assignment. Includes pre-meeting brief for the agent.
Locale-aware
FSRA / FINTRAC-aware. Knows what to say in Ontario vs. Alberta vs. British Columbia.
Compliant by design
Never pulls credit. Never quotes guaranteed rates. Logs every conversation for compliance review.
Live escalation
Hands off to a human with full context, transcript, and recommended next action — not 'click here to start over'.
Trained on Canadian
Harvey knows FHSA, RRSP HBP, FSRA forms, stress test changes — not just generic mortgage trivia.
The 11pm question doesn't have to wait until morning
Stop losing leads to slow responses
A 20-minute demo will show Harvey answering in your borrowers' first language, in real time, on your site.
Maya — client AI — common questions
- What is Maya?
- The client-facing AI. It answers borrower questions over chat, voice and SMS in more than fifty languages, at the hours clients actually ask them, and hands off to the agent with the conversation attached to the contact record.
- Does Maya give mortgage advice?
- No, and it should not. It answers process and status questions — what documents are outstanding, what a term means, where the file is — and routes anything that constitutes advice to the licensed human responsible for the file.
- How does the handoff to an agent work?
- The conversation is already on the contact record, so the agent picks up with the full history rather than asking the client to repeat themselves. That continuity is most of the value; an AI that loses context creates work rather than saving it.
- Which languages does it support?
- More than fifty, which matters in Canadian markets where a meaningful share of first-time buyers are newcomers. The client chooses; the agent reads the exchange in their own language.
- Will clients know they are talking to AI?
- Yes. It identifies itself. Concealing it is both a trust problem and, increasingly, a regulatory one — and it fails the first time a client asks something it cannot handle.
- Can we control what Maya is allowed to say?
- Yes. Scope, tone and escalation rules are set per brokerage, and anything outside the permitted scope is routed to a human rather than answered.