One pipeline the whole team works from — without a status meeting
The moment a second producer joins, the hard part stops being the deals and starts being the visibility. Who owns this lead. What happened on that file. Whether anyone called the referral that came in on Friday. Mortgage360 answers all three without anyone reporting up.
Per-agent pricing. Add or remove seats monthly — you are not locked into a headcount you had in January.
How does a mortgage team share a pipeline without stepping on each other?
By making ownership explicit and the record shared. Every lead has one accountable owner, assigned by rule the moment it arrives; every activity on the file is visible to the whole team; and the client record belongs to the team rather than living in one person's inbox. That combination removes both the duplicate-contact problem and the who-is-handling-this problem.
- Leads route automatically by source, region, product or round-robin.
- One accountable owner per deal, with the whole team able to see and assist.
- Every call, email and document lands on the shared timeline.
- Commission splits calculated per deal — lead agent, associate, referrer.
- Team-level pipeline reporting without anyone filling in a status update.
- An assistant can work every file without being licensed to own one.
A lead with no owner is a lead nobody calls
The most expensive minutes in a team are the ones between a lead arriving and someone deciding it is theirs. Routing rules assign every incoming enquiry the moment it lands, so the clock starts on a named person rather than on the group.
- Route by source, region, product type, deal size or round-robin.
- Escalate automatically if the owner has not made contact within your SLA.
- Overflow rules for holidays and capacity, so nothing waits for someone who is away.
- Duplicate detection merges the same person arriving twice from two sources.
- Every routing decision is logged, so disputes are settled by the record.
- 14:02Enquiry receivedWebsite form — Mississauga, purchase, $850k.
- 14:02Routed to MarcusRule: purchase + Peel region. Owner assigned in under a second.
- 14:04First reply sentDrafted from the form detail, approved by Marcus.
- 14:31BookedDiscovery call Thursday 10:00. SLA met with 3h 31m to spare.
Know where every file stands without asking anyone
Asking for an update costs the person asking and the person answering, and the answer is stale by the afternoon. When the pipeline updates from real events, the board is the status report — and it is right at three in the morning as well as at the Monday meeting.
- Team board by agent, stage, lender or close date.
- Stalled files surface automatically before they quietly die.
- Drill from a team number into the individual deals behind it.
- Associates see what they need; the lead agent sees everything.
- Coaching from the record — real call outcomes, not recollections.
Splits worked out once, by the system
Team commission arrangements are where goodwill goes to die — a lead agent percentage, an associate share, a referral fee, and a spreadsheet nobody fully trusts. Mortgage360 calculates the split on the deal itself, so everyone can see how their number was reached.
- Per-deal splits across lead agent, associate, assistant and referrer.
- Tiered structures that step up as an agent hits volume thresholds.
- Clawbacks handled when a deal falls through after payout.
- Each person sees their own statement and the arithmetic behind it.
- Exports to the brokerage's accounting without re-keying.
- MBMarcus BellLead agent · 60%$7,200
- AOAisha OkonkwoAssociate · 25%$3,000
- SLSarah LinReferral · 10%$1,200
- TaTeam accountRetained · 5%$600
Let an assistant do the work without the licence
A good assistant is the highest-leverage hire a team makes, and most systems make that awkward — either they get full access they should not have, or they cannot do the job. Role-based permissions let support staff chase documents, prepare files and book appointments without holding regulated responsibilities.
- Roles scoped to exactly what each person should touch.
- Assistants can gather documents and prepare files without owning deals.
- Actions attributed to the person who took them, not to a shared login.
- Licensed activity stays with licensed people, on the record.
- Shared inboxes and queues so coverage does not depend on one person.
A 30-minute walkthrough using your own deal flow — not a canned demo file.
From two spreadsheets to one pipeline
The migration is the easy part. Agreeing the routing rules is the conversation worth having.
Consolidate
Every team member's contacts come in together, with duplicates found and merged rather than stacked.
Set ownership
Assign existing deals to their real owner so the board reflects reality from day one.
Write the rules
Routing, SLAs and splits configured with you — usually a single working session.
Run it
The next lead routes itself. The team stops asking each other for updates.
Frequently asked
How do we stop two agents working the same lead?
Duplicate detection catches the same person arriving from two sources and merges them onto one record, and routing assigns a single accountable owner the moment a lead lands. The rest of the team can see and help, but only one person owns the outcome.
Can our assistant use the system without being licensed?
Yes. Permissions are role-based, so an assistant can chase documents, prepare files and book appointments while regulated activity stays with licensed agents. Everything is attributed to the individual who did it rather than to a shared login.
Does the team lead see everything?
Yes — full pipeline, activity and performance across the team, with the ability to drill from any number into the deals behind it. Associates see their own book plus whatever you choose to share.
What happens to the client record if an associate leaves?
It stays with the team. Records belong to the workspace, not to the individual, so reassignment is a change of owner rather than a data recovery exercise.
Can we run different commission splits for different deal types?
Yes. Splits can vary by deal type, source, size and agent, including tiered structures that step up as someone crosses a volume threshold, and clawbacks if a funded deal later falls through.
Keep reading
The data model the shared pipeline is built on.
Splits, tiers, clawbacks and statements.
What the platform does before you have a team.
When you are managing agents rather than producing with them.
Routing rules, SLAs and escalations.
Per-agent, adjustable monthly.
Give the team one pipeline to work from
We will map your routing rules and splits on the call, using your real arrangements.