Head office and the agent's desk are usually two systems
BrokerEdge is a brokerage back office, and back-office software is built for the principal broker's view: deals, agents, compliance, payouts. That is a legitimate and well-defined job.
The pattern we see is that it rarely stays the only system. Agents need daily follow-up, lead management and outreach, which a back office is not designed for, so a second tool appears at the agent level — and the brokerage now has head-office truth in one place and agent activity in another.
Mortgage360's argument is that these are one record. The same contact and deal carry the agent's follow-up and the brokerage's oversight, so the principal broker's view is a lens on live data rather than a separate system fed by it.