Mortgage CRM for Ontario brokers: Built around FSRA's licence ladder and the March 31 CE deadline
A mortgage CRM for Ontario has to know which rung of FSRA's licence ladder each agent is on, when their continuing education is due, and that a Toronto purchase carries two land transfer taxes rather than one. Ontario has the largest agent population in the country and a tiered licensing structure, so brokerages here carry the heaviest supervision and continuing-education tracking load of any province.
Orientation, not legal or licensing advice. Rules change — confirm current requirements with FSRA. Checked against official sources September 2026.
What should a mortgage CRM in Ontario keep track of?
Three things a generic CRM does not: each agent's licence level and the dates that decide when they can move up it, continuing-education status against the two-year cycle that ends March 31 of every even-numbered year, and record retention that runs six years past the end of the mortgage term. Mortgage360 keeps licence and CE status on the agent record and the maturity date on the deal, so both clocks are visible without a spreadsheet.
- Regulator: the Financial Services Regulatory Authority of Ontario (FSRA).
- Governing law: Mortgage Brokerages, Lenders and Administrators Act, 2006.
- Mortgage agent level 1.
- Mortgage agent level 2.
- Mortgage broker.
- Ontario land transfer tax — and Toronto's.
Who licenses mortgage professionals in Ontario
FSRA licenses individuals in three tiers and licenses the brokerage separately. Moving up a tier is a function of time licensed plus an approved course, which makes it a date calculation as much as a career decision.
- Mortgage agent level 1 — The entry licence, held through a licensed brokerage.
- Mortgage agent level 2 — Requires at least 12 months licensed as a level 1 agent in the last 24, plus the approved level 2 program (the Private Mortgage Course) completed within two years before applying.
- Mortgage broker — Requires at least 24 months licensed as a level 2 agent in the last 36, plus FSRA-approved broker education.
- Brokerage licence — Held by the firm, which designates a principal broker responsible for its conduct.
The Ontario compliance calendar
Continuing education runs on a two-year cycle ending March 31 of even-numbered years, and FSRA does not renew a licence without it. For the cycle that ended March 31, 2026, FSRA split CE into two components.
- Conduct CE: 5 hours for agents, 7 hours for brokers, from FSRA-accredited providers.
- Professional CE: 10 hours for every agent and broker.
- The next deadline in the same pattern is March 31, 2028 — confirm the requirement for that cycle with FSRA.
- O. Reg. 188/08, s. 48 requires a brokerage to keep records relating to a mortgage or renewal for at least six years after the term expires, and other required records for at least six years.
Ontario land transfer tax — and Toronto's
Ontario charges a provincial land transfer tax in graduated brackets, and a purchase inside the City of Toronto pays a municipal land transfer tax on top. First-time buyers can claim refunds against both, subject to eligibility.
- The Ontario transfer-tax calculator runs the figure for a specific price.
- Non-Resident Speculation Tax: Ontario's tax on purchases by foreign nationals.
- Vacant home tax: Toronto and Ottawa municipal vacancy taxes.
- The Ontario rates board is a preview with sample rates, not live lender quotes.
What the CRM keeps on the record for Ontario
None of this needs a separate compliance spreadsheet. The dates and statuses above sit on the agent, office and deal records they belong to, and the funded book carries its maturity dates forward for renewals.
- Licence level and licence dates on each agent record, so eligibility for level 2 or broker is visible rather than remembered.
- CE status per agent, read against the March 31 even-year deadline.
- Maturity dates carried from funding — the same date that starts FSRA's six-year retention clock.
- Land transfer tax scenarios, including Toronto's municipal tax, shareable with a client.
A 30-minute walkthrough using your own deal flow — not a canned demo file.
Frequently asked
Who regulates mortgage brokers in Ontario?
FSRA licenses individuals in three tiers and licenses the brokerage separately. Moving up a tier is a function of time licensed plus an approved course, which makes it a date calculation as much as a career decision. Treat this as orientation, not legal or licensing advice, and confirm current requirements with FSRA.
What licence do you need to arrange mortgages in Ontario?
Mortgage agent level 1: The entry licence, held through a licensed brokerage. Mortgage agent level 2: Requires at least 12 months licensed as a level 1 agent in the last 24, plus the approved level 2 program (the Private Mortgage Course) completed within two years before applying. Mortgage broker: Requires at least 24 months licensed as a level 2 agent in the last 36, plus FSRA-approved broker education. Brokerage licence: Held by the firm, which designates a principal broker responsible for its conduct.
What transfer tax does a buyer pay in Ontario?
Ontario charges a provincial land transfer tax in graduated brackets, and a purchase inside the City of Toronto pays a municipal land transfer tax on top. First-time buyers can claim refunds against both, subject to eligibility. Our Ontario calculator runs the figure so you can share it with a client.
How long do Ontario mortgage records have to be kept?
O. Reg. 188/08, s. 48 requires a brokerage to keep records relating to a mortgage or renewal for at least six years after the term expires, and other required records for at least six years. Separately, FINTRAC has required mortgage brokers to keep identity and transaction records for at least five years since its mortgage-sector obligations took effect on October 11, 2024.
Official sources for Ontario
Every licensing and record-keeping statement on this page comes from these pages. Where none of them stated a rule, the page says to confirm with FSRA instead of guessing.
- FSRA — mortgage brokering
- FSRA — become a mortgage agent level 2
- FSRA — become a mortgage broker
- FSRA — continuing education requirements
- O. Reg. 188/08 — Mortgage Brokerages: Standards of Practice
- Ontario — land transfer tax
- FINTRAC — obligations for mortgage administrators, brokers and lenders
Calculators for Ontario
- Ontario land transfer tax — and Toronto's
- Non-Resident Speculation Tax — Ontario's tax on purchases by foreign nationals.
- Vacant home tax — Toronto and Ottawa municipal vacancy taxes.
- Ontario rates board — preview, sample rates
Keep reading
Contacts, deals, renewals and the model behind them.
How the Canadian platforms compare.
Regulator and licensing notes for all ten provinces.
Ontario land transfer tax — and Toronto's
Preview with sample rates.
Identity, records, retention and audit packs.
See your Ontario pipeline in Mortgage360
Thirty minutes with your own deal flow. If it is not a fit we will tell you.